FAQ

IDYTFI™ · QUICK ANSWERS

Frequently Asked Questions

A little guidance before your next session.

Last updated: October 19, 2026
What can I find at idytfi™?

Tennis equipment and courtwear in Court Performance, plus practice tools and accessories in Training & Recovery.

How do I choose a product?

Check the listing’s dimensions, sizing, materials, contents, and intended use. Ask us if a specification is unclear.

When will my order arrive?

Normal processing: 1–3 business days. Estimated U.S. transit: 5–12 business days afterward. International timing varies.

How much is shipping?

Available methods and charges appear at checkout.

Where is my tracking update?

Tracking is emailed when available. Initial activity may take around 48 hours. Contact us about extended delays or missing parcels.

Can I change or cancel an order?

Contact us within 12 hours where possible. Changes cannot be guaranteed once fulfillment begins.

How can I pay?

Use the methods displayed at checkout. Transactions are in USD.

What is the return window?

30 calendar days after confirmed delivery for eligible items. Request authorization before shipping returns.

Who pays return postage?

Normally, customers pay preference-return costs. Confirmed product or fulfillment issues receive appropriate assistance. No separate restocking fee applies.

When will I receive my refund?

Inspection normally takes 5 business days after receipt; approved refunds take 5–10 business days afterward, plus provider posting time.

What if something is wrong with my item?

Report it promptly, ideally within 7 days, with photos. This recommendation does not reduce the 30-day return window.

Who operates idytfi™?

Company: Dongguan Qinglian Technology Co., Ltd.
Legal Representative: Hou Ziqing
Unified Social Credit Code: 91441900MAKD1MB6X2

Address: Room 301, No. 27 Fenghuanggang Huanghe Road, Tangxia Town, Dongguan City, Guangdong Province, China

Website: idytfi.com
Email: service@idytfi.com
Phone: +86 178 9644 3262
Hours: 8:00 AM–6:00 PM China Standard Time (UTC+8)

Still have a question?

Send your order number when asking about an existing purchase.

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