Contact Us
Contact Us
Product questions, order updates, and help with your next step.
Talk to our team.
Email: service@idytfi.com
Phone: +86 178 9644 3262
Hours: 8:00 AM–6:00 PM China Standard Time (UTC+8).
Our response target is 1–2 business days.
Email Customer Care →Help us find your order.
Send your order number, checkout email, and a short explanation. Add relevant product, packaging, or shipping-label photos when reporting an issue.
Never send full card numbers or account passwords.
Order and tracking support.
Processing normally takes 1–3 business days; estimated U.S. transit is 5–12 business days after dispatch. Initial tracking activity can take around 48 hours.
For prolonged delays or missing parcels, contact us.
Shipping Policy →After-delivery assistance.
Eligible returns have a 30-calendar-day window after confirmed delivery. Obtain instructions before returning anything.
Inspection normally takes up to 5 business days; approved refunds are processed within 5–10 business days afterward.
Return & Refund Policy →Changes, payments, and privacy.
Request order changes within 12 hours whenever possible; fulfillment may prevent cancellation. Email us about payment or privacy requests. Identity verification may be needed.
Read our FAQ →Business information
- Brand / Website
- idytfi™ / idytfi.com
- Company Name
- Dongguan Qinglian Technology Co., Ltd.
- Legal Representative
- Hou Ziqing
- Business Address
- Room 301, No. 27 Fenghuanggang Huanghe Road, Tangxia Town, Dongguan City, Guangdong Province, China
- Unified Social Credit Code
- 91441900MAKD1MB6X2